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About Us Cupar Garden Centre are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Sales Department
Cupar Garden Centre
Cupar Trading Estate
Fife
KY15 4SX

Tel: 01334655766
Tel2: 01334655792
Fax: 01334655420
Email: sales@cupargardencentre.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, e- mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Conditions of Carriage

We deliver to UK mainland addresses only. If you would like delivery to non UK mainland addresses, please contact us prior to ordering so we can confirm a delivery price. Our products are delivered by national couriers between 8.00am and 5.30pm to a UK mainland address of your choice.

We ensure that you receive your goods as quickly as possible and at a reasonable cost. We opertate FREE DELIVERY FOR ALL ORDERS on nstandard delivery terms . All orders placed online will automatically fall into our standard delivery schedule. Our standard delivery time is between 2 to 5 working days following the day the order was placed. The goods will arrive on any working day in-between this period, between 8.00am and 5.30pm.. Certain garden furniture items may take longer to supply and a delivery time of between 10 to 14 days can be expected.

Special orders such as items with a fabric will take longer and be dependant on supplier delivery.

A responsible person must be available at the delivery address to receive and sign for the goods. Goods will not be left at the delivery address unless signed for. We cannot give an exact day or time of arrival under this delivery schedule. If this is going to present a problem why not specify your work or a business address as the delivery address. Please note; Saturday, Sunday and national bank holidays are not working days.

Special delivery we offer next day delivery and a specified week day delivery service. For orders to be dispatched under either of these delivery schedules the order must be placed by telephone. Please telephone 01334 655766/655792 and ask for internet sales. Next day delivery can only be achieved if we receive your order before 10.30am. These special delivery schedules are at extra cost and are not covered by our free standard delivery. You will be informed of the cost of these deliveries when you place your order. The cost of these deliveries is governed by size and weight and can range between £20.00 (small, light weight items) up to £65.00 (large, heavy items which can be accommodated on one pallet). Large orders may require more than one pallet. Special deliveries will arrive between 9.00am and 5.30pm on the specified day. We can also offer deliveries before 9am and 12am as an additional cost, please contact us for prices. Saturday delivery is also available at an additional cost.

Orders requiring special delivery options can be ordered online and then contact us by telephone to arrange special delivery options. Alternatively contact us via email.

We use national carriers to deliver our goods and are subject to their business terms. Deliveries are made to the kerb-side. For heavier goods, the driver will require the help of an able bodied person to unload. It is not the driver's responsibility to move goods into your home or under cover and they are not insured to do this. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem with access please inform us by telephone at the time of order. A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If a delivery is made to an address and no one is available to accept delivery we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to our warehouse. This does not affect your statutory rights as a consumer.



Delivery of Aquariums, Stands, Cabinets & Other Large & Heavy Items

Due to the fragile nature of aquariums, you will be asked to inspect your goods for damages or breakage on delivery prior signing and accepting the delivery.

Make sure you are in when to aquarium gets delivered, cut open the wrapping and inspect the tank and check the packing of cabinet's etc. for damage.

In the unlikely event that parts of your delivery are damaged, you must refuse the delivery. Please inform us immediately so we can take care or re-delivery.

Once the delivery has been accepted and signed for, no claim can be made for any damages as deliveries are fulfilled by a third party, we can't offer installation of your aquariums.

Out of Stock Items

Certain item may occasionally be unobtainable due to high demand or discontinued stock, we try to remove these products from our website at the earliest opportunity, however, where we are unable to obtain an order in a timescale acceptable to our customers, we will offer an alternative product or a full no quibble refund.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days

We ensure that you receive your goods as quickly as possible and at a reasonable cost. We opertate FREE DELIVERY FOR ALL ORDERS (WITHIN THE UNITED KINGDOM) on standard delivery terms . All orders placed online will automatically fall into our standard delivery schedule. Our standard delivery time is 5 working days following the day the order was placed. The goods will arrive on any working day in-between this period, between 8.00am and 5.30pm.. Certain garden furniture items may take longer to supply and a delivery time of between 10 to 14 days can be expected.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Cupar Garden Centre
Cupar Trading Estate
Cupar, FIFE KY15 4SX
Telephone: 01334 655766/655792
Fax: 01334 655420

Terms and Conditions for Use and Sales

Last updated 25/07/2007

1. Our website

Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

3. Privacy

Cupar Garden Centre takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

4. Product Pricing and Title

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

4.2 We reserve the right to alter all product pricing without notice.

4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account.

5. Your Order

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

6. Shipping and Customs Duty

6.1 All orders received by us are shipped subject to availability.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

7. Cancellation Rights, Returns and Refunds

7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, email or letter within 7 working days from the day after you receive your goods.

7.2 As stated above, notification of cancellation must be in writing, a telephone call is not a valid cancellation.

7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 No right of cancellation exists for downloaded goods or “softcopy” goods to which you, the customer has instant access to or use of.

7.5 Please observe the following procedure for all returns to us:

7.5.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

7.5.2 If you are returning your product because it is defective, please state the defect or defects.

7.5.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

7.6 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

7.7 You are responsible for paying any postage or shipping costs incurred when returning the product.

7.8 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

7.9 We will not issue refunds for any items lost or stolen in transit to us.

7.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

7.11 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

7.12 Unused products may be returned promptly by customers to the address listed below:

Cupar Garden Centre
Cupar Trading Estate
Cupar, FIFE KY15 4SX

A 10% handling charge (of the total Cost of Purchase) will be levied on all returned items

7.13 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

7.14 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

7.1.5 Where a customer requires an uplift of goods, a charge of £20 + VAT will be levied.

8. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

9. Faulty Products

Where a Customer experiences a fault with a product it can be returned to Cupar Garden Centre, subject to our returns policy above.

10. Events outside our control

Cupar Garden Centre, shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

11. License

11.1 Cupar Garden Centre, grants you a license to access the content, information and services contained within our website for personal use only.

11.2 This license allows you to download and cache (using your browser) individual pages from our website.

11.3 This license does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

11.5 Our website cannot be placed within the frame-set of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

12. Copyright

12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Cupar Garden Centre, unless expressly acknowledged as otherwise.

12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

13. Reasonably Foreseeable Losses

13.1 Cupar Garden Centre will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.

13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.

13.3 Cupar Garden Centre does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.

14. Severability

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

15. Waiver

Failure by Cupar Garden Centre to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

16. Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and Cupar Garden Centre. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

17. Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the Scottish Courts.

Your statutory rights are unaffected.

Our contact details are as follows:

Cupar Garden Centre
Cupar Trading Estate
Cupar, FIFE KY15 4SX

Email: enquires@cupargardencentre.co.uk
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The web site is 3 D Secure
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01334 655766 or 01334 655792

or post

Cupar Garden Centre
Cupar Trading Estate
Cupar, Fife
UK
KY15 4SX

email: sales@cupargardencentre.co.uk
Privacy Policy Cupar Garden Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Cupar Garden Centre
Cupar Trading Estate
Cupar, FIFE KY15 4SX
Telephone: 01334 655766/655792
Fax: 01334 655420



3. Privacy

Cupar Garden Centre takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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